FAQ's
How do I register? +
What is the Trade Name?+
Do I need to provide my email and phone number to register with FreshOnTable?+
Are there any charges for registration?+
Do I have to necessarily register to shop on FreshOnTable?+
How do I reset my password?+
Why am I not able to see anyone on the map even after I have signed up?+
How to add my Locations/Addresses on FreshOnTable Business App?+
Can I add more than one delivery address in a Business(Buyer) account?+
How to add my Locations/Addresses on FreshOnTable Souq App?+
Where is my location on the map?+
What are the different Markers on the Map?+
How do I edit/delete an address?+
Why am I asked for an Activation Code? What do I need to do?+
Can I have multiple registrations? +
Can I have multiple business(buyer)/seller accounts for the employees in my organization with different mobile number and email address but the same or common delivery address?+
Can I have multiple accounts with the same mobile number and email ID?+
Where are my orders? +
What are the modes of payment?+
How do I clear my credit dues? +
As a FreshOnTable Business user, how do I order products on Credit?+
If I pay by credit card, how do I get the amount back for items not delivered?+
Are there any other charges or taxes in addition to the price shown on the FreshOnTable and FreshOnTable Business apps? Is VAT added to the invoice?+
As a Seller, how can I deliver the products to the Buyers? +
As a Seller, What do I have to take along for Delivery? +
As a buyer, how can I get the products delivered to my door? +
Can I Cancel or Modify my order? +
Can I change the delivery address of my order?+
How do I contact customer service?+
What do I do if an item is defective (broken, leaking, expired)?+
How will I get my money back in case of a cancellation or return? What are the modes of refund?+
The fish/chicken/vegetables I ordered does not look exactly like the photos displayed in the app?+
Do you have offline stores?+
How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?+
Why is there a Minimum order amount for consumers on Souq App?+
Is there a delivery Fee applicable on the order?+
Is there a Minimum order amount for the FreshOnTable Business App account?+
Are your products locally sourced?+
How do I apply a Coupon Code?+
How many Coupon Codes can I apply?+
Where can I find my order receipt?+
Where can I find my Tax Invoice?+
Transaction failed but money got deducted from my bank account. What shall I do?+
Test question+
What is the Trade Name?+
Are there any charges for registration?+
How do I reset my password?+
How to add my Locations/Addresses on FreshOnTable Business App?+
How to add my Locations/Addresses on FreshOnTable Souq App?+
What are the different Markers on the Map?+
Why am I asked for an Activation Code? What do I need to do?+
Can I have multiple business(buyer)/seller accounts for the employees in my organization with different mobile number and email address but the same or common delivery address?+
Where are my orders? +
How do I clear my credit dues? +
If I pay by credit card, how do I get the amount back for items not delivered?+
As a Seller, how can I deliver the products to the Buyers? +
As a buyer, how can I get the products delivered to my door? +
Can I change the delivery address of my order?+
What do I do if an item is defective (broken, leaking, expired)?+
The fish/chicken/vegetables I ordered does not look exactly like the photos displayed in the app?+
How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?+
Is there a delivery Fee applicable on the order?+
Are your products locally sourced?+
How many Coupon Codes can I apply?+
Where can I find my Tax Invoice?+
Test question+